Insights
Short reads for leaders who need operational clarity before AI scale.
2024-10-12
Why AI readiness is an operations problem
AI readiness starts with operational truth — not model selection.
operationsreadinessgovernance
2024-10-08
Systems of record vs systems of work
AI fails when we confuse formal systems with real work.
systemsworkflowdata
2024-09-28
Decision latency is the hidden tax
Slow approvals cost more than you think — and AI can make it worse if you ignore them.
decisionsoperationslatency
2024-09-12
Why most SaaS sprawl is workflow debt
Tools proliferate when workflows are unclear.
saasworkflowgovernance
2024-08-28
Human-in-the-loop is a product requirement
HITL is not a fallback; it is a deliberate design choice.
HITLgovernancerisk
2024-08-10
How to build a knowledge base that doesn’t become a junk drawer
Retrieval only works when knowledge has owners, context, and expiry.
knowledge-baseRAGgovernance