Healthcare (admin ops)
Example workflows
- Scheduling and rescheduling rules
- Prior auth and eligibility checks
- Billing exceptions and follow-up
Common metrics we track (examples)
- Time from intake to resolved billing exception
- % of claims needing manual rework
- Approval cycle time for prior auth
Legal ops
Example workflows
- Intake and triage for new matters
- Document review routing and exceptions
- Matter status updates and approvals
Common metrics we track (examples)
- Time to route a new intake request
- % of matters missing required context
- Escalation rate for exceptions
Construction / PDS
Example workflows
- Change order approvals and thresholds
- Bid review and compliance checks
- RFI routing and escalation
Common metrics we track (examples)
- Cycle time for change orders
- % of bids needing rework
- Aging of RFIs by status
What stays consistent
Across industries, the same pattern holds: clarify decision rights, compress handoffs, and enforce governance with evidence before cutover.