Support Ops
Intent-first internal support.
An AI front door for IT, HR, and Ops that captures intent once, routes to the right owner, and logs every decision for auditability.
Intake → classify → route
Gather the request in plain language, detect intent, and route to the right queue.
Resolve → approve → execute
Auto-resolve low-risk requests and hold sensitive actions for human approval.
Log → learn → report
Capture every decision, surface exceptions, and report weekly performance trends.
Metrics we track
- Time-to-first-response
- Mean time to resolution (MTTR)
- Deflection rate
- Misroute rate
Governance & data handling
- Audit logs for every route, response, and approval
- Human-in-the-loop gates for sensitive actions
- Synthetic or redacted data in demos by default
- Clear retention and access rules for regulated teams
By vertical
Healthcare admin
- Prior auth status questions with cited policy steps
- Billing exceptions routed with required context
- Access requests with logged approvals
Legal ops
- Intake triage with escalation paths
- Policy and retention answers with citations
- Matter updates routed to the right owner
Construction / PDS
- Change order intake with required documents
- Vendor onboarding checklist routing
- RFI triage with logged decisions