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Book intro

Docs

Detailed guidance on method, engagement structure, and decision controls.

Start here

A 20-second overview of what we do, who we help, and how to navigate docs.

Dependency signals

How to spot where system dependency creates risk before it creates crisis.

Engagement model

Three phases with evidence gates and rollback controls at every step.

Deliverables

What you leave with at each phase of the engagement.

Engagement options

Standard three-phase program vs a lighter baseline start.

How we work

No vendor bias, no staff-aug theater, operator-first governance.

FAQ

Common questions from operations leaders and executives.